Jackie is of Ugandan nationality and a Customer Experience Professional with over 15 years’ experience.
Prior to joining Acorn in April 2019, she worked in the Telcom Industry as a Customer Experience Director. She has also worked in the Pay-TV Industry in Kenya in a senior Management Level as Head of Operations. She commenced her Customer Experience journey in the Telcom Industry – Celtel, Uganda, before it transitioned to Zain and later Airtel and has worked in both Ugandan and Kenyan markets where she served in various capacities and grew to the Head of Retail Operations and Customer Experience Management.
Jackie holds an MBA in Strategic Management from Edinburgh Business School and a Bachelor of Commerce Accounting from Makerere University. She is a Lean Six Sigma Professional.